Corrections policy

1. What you can report

Please tell us about an incorrect fixture date, kick-off time, opponent, venue, status or competition; a closed or misidentified hotel or venue; an incorrect property link; a missing or misleading travel restriction; an unsupported parking recommendation; inaccurate food or pub admission details; a broken link; an accessibility error; or an incorrectly identified photograph.

You can also challenge a statement that overstates the evidence, fails to make an important qualification clear, or confuses an estimate with a verified fact. Corrections are not limited to fixtures. We welcome reports about the practical details that can make the difference between a workable trip and a difficult one.

2. How to send a correction

Email fixtures@matchdayhotels.com. Include the full page URL, the club and ground, and the fixture date if the report concerns a particular match. Quote the sentence, venue or link that needs attention and explain what you believe is correct.

Add the strongest available source: for example a current club notice, council restriction map, operator conditions, venue statement or an exact property page. Include the source's date and the date the change applies. A screenshot can help where information may disappear, but a link and the surrounding context are usually more useful than an isolated image.

If a report option is available on the relevant guide, you may use it. Where that option is absent, use email; you do not need to find a particular form to raise an issue. General enquiries can go through our Contact page. Privacy requests belong with privacy@matchdayhotels.com so they can be handled separately.

3. Personal experience is useful evidence, with limits

Tell us when you visited and what actually happened: for example, being refused entry while wearing away colours or finding a changed restriction sign. Distinguish what you observed from what you inferred or were told by somebody else. Do not include another person's unnecessary personal details.

A single experience may establish an important lead without proving a permanent policy. A pub can change its arrangements for a high-risk fixture; a free parking area may be full on one visit but available on another. We may seek confirmation from current published conditions or the organisation concerned before making a wider claim.

4. What happens next

We assess the page, the reported claim, its potential effect on supporters and the supporting evidence. Where a change can be established, the relevant research or page can be corrected. Where sources disagree, an appropriate outcome may be to qualify the advice, mark the uncertainty, remove an unsupported recommendation or seek further evidence.

A report is not automatically a verified correction. Receiving a message does not itself change the live guide, and we cannot promise a personal response to every submission or a fixed turnaround for every case. A request to remove an unfavourable statement is assessed on accuracy, fairness and evidence, not simply on whether a business dislikes it.

5. Urgent and safety-related information

Make urgency clear in the subject line if the issue could affect an imminent trip: for example, a postponement, closure, unsafe route, changed entry arrangement or restriction likely to result in a penalty. Include the relevant match and effective time so the report can be assessed in context.

This is not an emergency reporting service and the mailbox is not continuously monitored. Contact the emergency services for an immediate danger, and contact the club, council, police, transport operator or venue directly where it controls the arrangement. Do not wait for a website correction before following current official instructions.

6. Material corrections and routine updates

A material correction changes advice that could affect a supporter's decision, such as the right ground, an admission restriction or the practicality of parking. Routine maintenance includes spelling, clearer wording and replacing a broken link where the underlying advice has not changed.

Our administration retains revision history for research handled through its editors. That private history supports investigation and recovery; it is not a public, complete change log. Some pages show check or publication dates, but we do not claim every edit appears in a visible page-by-page history. Dates should reflect what was actually checked or published.

7. Cached pages and older information

Once a correction is published, cached pages and different parts of the site may take time to reflect it. An already-open page may need refreshing. Search-engine summaries and third-party copies can remain unchanged for longer and are not controlled by MatchdayHotels.

Please include a screenshot or exact wording if you still see an earlier version after refreshing. A notice for a particular fixture may not apply to a later one, and a changed paragraph is not proof that every other detail in that club's guide has been rechecked. Always verify time-sensitive arrangements before travelling or paying.

8. Businesses, rights and disputed material

Venue owners, hotels, clubs, operators and supporter organisations can use the same correction route. Identify the organisation, the disputed material and the evidence of the error. If you are contacting us on behalf of a rights holder, identify the image or text, explain the rights concerned and provide a suitable way to contact you.

Do not send confidential customer records, booking confirmations, payment details or identity documents unless they are genuinely necessary and an appropriate route has been agreed. We may ask for further information sufficient to assess a report, but you should redact unrelated details. We cannot promise absolute confidentiality if disclosure is required by law.

9. Privacy and following up

We use your message and any supplied contact details to investigate, reply where appropriate, prevent abuse and keep a proportionate record of the issue. We do not need to publish your name or email address to correct a guide. Relevant factual information may be checked with an organisation or incorporated into our research without reproducing your private correspondence. Our Privacy notice explains the wider handling of personal information.

If you believe an issue remains unresolved, follow up with the original page, the earlier correspondence date and any additional evidence. Repeating the same allegation does not replace evidence, and abusive or misleading submissions may not receive further engagement. You remain free to use any complaint or legal rights available to you.

10. Bookings and responsibility for a trip

The booking provider controls confirmation, charges, cancellations and refunds under your booking contract. A correction to our guide does not cancel a reservation, alter a train ticket or invalidate a parking charge. Contact the responsible provider promptly if you need to act on new information.

MatchdayHotels provides independent planning information. Clubs, competitions and operators remain the authoritative sources for their arrangements. This policy does not replace your statutory rights or the protections in our Terms of use.